Madera County Mental Health Department
|
Home |
Beneficiaries must call the number below to be referred to a mental health provider.
(559) 675-7850 Madera City
(888) 275-9779 Toll Free
Callers may be referred to one or more of the following programs depending on the needs identified:
1. PSYCHIATRIC EMERGENCY TEAM
Individuals who are potentially a danger to themselves or others or who are gravely disabled will receive an immediate assessment to determine if hospitalization or other care is required.
2. LOCAL NETWORK OF THERAPISTS
Individuals who have short term mental health needs will be referred to one of the contracted mental health therapists, to Family Service Center, or to one of the community health centers.
3. MADERA COUNSELING CENTER, OAKHURST COUNSELING CENTER, OR CHOWCHILLA COUNSELING CENTER
Individuals who have complex or long term mental health needs will receive a comprehensive assessment and, if needed, receive services such as: day treatment, medication management, case management, peer support groups, individual or group therapy, etc.
4. OTHER COMMUNITY RESOURCES
Individuals who do not require the above services may be referred to a variety of community programs including: parent education group, substance abuse treatment, self-help group, primary care physician, social service organization, employment service, etc.
PAYMENT
Mental health services are provided on a sliding fee scale according
to ability to pay. Many services are covered by MediCal, Medicare
and private insurance.
If you speak a different language or you have physical limitations,
we will help you find appropriate and accessible services.
CONSUMER RIGHTS
As a consumer of the Madera County Mental Health System, you are entitled to the following rights:
1. Receive respectful treatment by all employees and contractors of
the organization.
2. Receive services in a safe environment.
3. Request information regarding your progress in treatment.
4. Request a summary of your medical record.
5. File formal complaint or grievance regarding services received.
6. Request assistance in obtaining complaint resolution or filing a grievance.
7. Receive information about medication prescribed and potential side effects.
8. Request a change of treatment provider or coordinator.
9. Request a change in level of care prescribed in Client Plan.
CONFIDENTIALITY
Information gathered in the course of evaluation and treatment is confidential and not shared without written permission except under the following conditions:
1. Threatened suicide
2. Threatened physical harm to another person
3. Suspected child abuse
4. Reported abuse of the elderly
5. Court Order
SUGGESTIONS
Suggestions and opinions are an important part of providing good care. We hope you will tell us what you think and let us know how we can improve. Call the Mental Health Department at 675-7850 or (888) 275-9779.
COMPLAINTS
We encourage you to discuss concerns about mental health services with your therapist or program staff. You may also talk to the Quality Management Coordinator at 675-7850 or (888) 275-9779; or call the Patients' Rights Advocate at 675-7925 to discuss a concern. Complaint forms are available at all Mental Health Service locations.
GRIEVANCE PROCEDURE\FAIR HEARING PROCESS
If you are unable to resolve a concern about any aspect of service, you may file a formal grievance by completing a blue Grievance Review Form. Forms are available from the Mental Health Department at 675-7925.
If you are a MediCal beneficiary, you may request a Fair Hearing to
appeal a written denial, reduction or termination of service. You
do not have to go through a formal or informal procedure before Fair Hearing
is requested.
Your mental health services will not be affected in any way by filing a
complaint, grievance, or request for a Fair Hearing.
MADERA COUNTY
MENTAL HEALTH
SERVICES
Madera County
Mental Health Department
14215 Road 28, Suite A
Madera, CA 93638
24-Hour Phone Lines
Psychiatric Emergency Services
(559) 673-3508 Madera City
(800) 359-6939 Toll Free
Screening and Referral Team
(559) 675-7850 Madera City
(888) 275-9779 Toll Free